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AnimationTrip, Inc.
8030 La Mesa Blvd.
Suite 200
La Mesa, CA 91942 USA

Customer service via phone is available:
Monday through Friday from 9:00am to 6:00pm (PST)
(619) 825-8875 Phone
(619) 825-5542 Fax

Or allow us to answer your questions via email at contact@animationtrip.com

For more information please select from the following topics:

Payment
Shipping
Returns

Payment

Payment Methods We are happy to accept your Visa, MasterCard, American Express, and Discover cards. We can also accept checks mailed to our address, though we wait one week to make sure the check clears. If you have a special payment circumstance requiring a payment method not supported, please contact our customer service department at (619) 825-8875.

What to do: Just provide your credit card information in the fields provided in our order-form. We charge your card the same day your order ships.

Sales Tax: Sales tax is charged only on orders sent within California. Tax charges are displayed on the Order Review Screen prior to completing your purchase.

 

Shipping

Basic Domestic - US Postal Service Priority Mail (US only) We send all packages via USPS Priority Mail service. We feel this service offers the best value for our customers.

International Shipping - US Postal Service Air Parcel Post (International) We send all international packages via USPS Air Parcel Post. We feel this offers the best value to our international customers.

UPS - We can send your package via UPS. Just select one of the "UPS" options within "Choose shipping options for Animation Trip". Your shipping charges will be totalled and displayed on the Order Review Screen prior to completing your purchase.

Special Shipping- Special Shipping Requirements We recognize some of our customers have special shipping requirements. We hope one of the following options will meet your shipping needs: Your purchase can be sent via any carrier you choose using any of their available shipping methods.

What to do
Select "Special Shipping Requirements" from the list titled "Choose shipping options for Animation Trip" and tell us what carrier and which service along with your account number or credit card number to be used for payment. If you have any questions or problems, please contact our customer service department.

How long does it take?
We do our best to get all orders received by 12:00 pacific time shipped that same day. Although we do our best sometimes it takes a little longer to process the orders. If you need your order as soon as possible please call to inform us and confirm that the order will be shipped the same day.

 

Returns
Opened merchandise Opened undamaged merchandise may not be returned.

What to do:
We would like an opportunity to determine if we may be able to find other solutions for you. Please call our customer service department at (619) 825-8875.


Unopened merchandise: You may return unopened and unused merchandise purchased from Animation Trip for a full refund (minus any shipping charges) or exchange it for another title. We extend this service for 90 days from the purchase date.

What to do
Call our Customer Service department to receive a return authorization code.
Properly package the product and include:
Printed receipt
The product to be returned
State your intention- return for replacement or refund
Return the package to us with the return authorization code visible on the label


Defective merchandise

We offer two replacement programs for your convenience. Return for Replacement and Instant Replacement. Contact customer service to arrange for Instant Replacement. We will accept your order for a new copy (which we will send within 24 hours) charged to your credit card. When we receive the defective copy your credit card will be credited of the charges from the replacement copy.


What to do
Call our Customer Service department to receive a return authorization code
Properly package the product and include:
Printed receipt
The product to be returned
Return the package to us with the return authorization code visible on the label


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